Our shipping warehouse is located in Fort Wayne, Indiana. We ship using UPS ("Brown") or US Postal Mail whenever possible for domestic US packages, and use the US Postal Mail service for packages sent abroad. It can take up to three business days for a shipment to be packed up and sent, depending on the order volume our shipper is dealing with at the time.
All sales are final, so we can't take returns. (Our apologies for that, but as a small publishing company, returns can kill us dead.)
That said, if we've sent you something and it shows up damaged, we absolutely want to fix that for you. Contact us with some digital images documenting the damage, and we'll work with our shipper to get you a replacement.